Privacy Policy for Quillway Travel

Last Updated: January 1, 2025

Mission Merch JHC, doing business as Quillway Travel (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, quillway.com, use our travel planning services, and interact with our AI phone system. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site and through our services includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information that you voluntarily give to us when you:

•Request a complimentary consultation

•Download our Ultimate Pre-Travel Checklist

•Subscribe to our Quillway Compass newsletter

•Contact us through our website forms

•Call our phone number and interact with our AI assistant (Sona)

•Book travel services through our planning process

Travel-Specific Information

Information related to your travel planning needs, including:

•Group size and composition (ages, relationships, special needs)

•Travel preferences and budget ranges

•Destination interests and travel dates

•Previous travel experiences and feedback

•Dietary restrictions, accessibility needs, and special requests

•Passport and identification information (when booking travel)

•Emergency contact information

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (credit card numbers, billing address) that we may collect when you purchase, order, return, exchange, or request information about our travel planning services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Social Networks

User information from social networking sites, such as Facebook, Google, Instagram, including your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Call Recording Data

When you call our phone number, your conversation with our AI assistant (Sona) may be recorded for quality assurance, training purposes, and to improve our services. These recordings contain any personal information you choose to share during the call.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site and our services to:

•Provide Travel Planning Services: Create customized travel itineraries, coordinate group bookings, and manage your travel arrangements

•Process Consultations: Schedule and conduct complimentary consultations and follow-up communications

•Deliver Lead Magnets: Send you the Ultimate Pre-Travel Checklist and other valuable travel planning resources

•Newsletter Communications: Send you our Quillway Compass newsletter with travel tips, deals, and updates

•Customer Support: Respond to your inquiries, provide customer service, and resolve any issues

•Service Improvement: Analyze call recordings and interactions to improve our AI assistant and overall service quality

•Marketing Communications: Send you promotional materials about our services (with your consent)

•Legal Compliance: Fulfill legal obligations related to travel bookings and financial transactions

•Business Operations: Process payments, manage accounts, and maintain business records

•Website Functionality: Administer and protect our website, troubleshoot issues, and perform data analysis

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including:

•Travel Suppliers: Airlines, cruise lines, hotels, and resorts to complete your bookings

•Payment Processing: Secure payment processors to handle financial transactions

•Email Marketing: Services like Mailchimp or ConvertKit for newsletter delivery

•Customer Support: Phone and chat support systems including our AI assistant provider

•Analytics: Website analytics providers to understand site usage

•Calendar Systems: Scheduling platforms to manage consultation appointments

Marketing Partners

We may share your information with our affiliates and marketing partners, including:

•Cruise Brothers: Our affiliate partner for cruise bookings and exclusive perks

•Travel Insurance Providers: To offer optional travel protection

•Travel-Related Services: Companies offering complementary services like excursions or transfers

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Specific Security Measures

•Encrypted Data Transmission: All sensitive data is transmitted using SSL encryption

•Secure Payment Processing: We use PCI-compliant payment processors

•Access Controls: Limited access to personal information on a need-to-know basis

•Regular Security Updates: We maintain current security patches and protocols

•Call Recording Security: Phone conversations are stored securely and access is restricted

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

However, we do collect information about minors when they are part of family travel groups, but only as provided by their parent or legal guardian for travel planning purposes.

6. SMS and Text Messaging Policy

If you choose to opt-in to our text messaging service, we will collect your phone number and consent to send you SMS messages. This information is used exclusively for sending:

•Booking confirmations and travel updates

•Important, time-sensitive information about your trips

•Appointment reminders for consultations

•Emergency travel notifications

Your consent record and phone number are kept private and will not be sold to or shared with third parties for marketing purposes. You can opt-out of receiving text messages at any time by replying “STOP” to any message.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Email Communications and Newsletter

Quillway Compass Newsletter

When you subscribe to our newsletter, we collect your email address and name to send you:

•Travel planning tips and advice

•Exclusive deals and promotions

•Company updates and new services

•Seasonal travel recommendations

Transactional Emails

We may send you transactional emails related to:

•Consultation confirmations and reminders

•Travel booking confirmations and updates

•Payment receipts and invoices

•Important service announcements

Unsubscribe Options

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. Transactional emails cannot be opted out of as they are necessary for our service delivery.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies and your choices regarding cookies, please see our Cookie Policy.

9. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

10. International Data Transfers

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

•Active Client Records: Maintained for the duration of our business relationship plus 7 years for tax and legal purposes

•Marketing Lists: Until you unsubscribe or request removal

•Call Recordings: Retained for up to 2 years for quality assurance purposes

•Website Analytics: Aggregated data may be retained indefinitely

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

You have the right to request copies of your personal information.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal information, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided below.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

•Right to Know: What personal information we collect, use, disclose, and sell

•Right to Delete: Request deletion of personal information we have collected

•Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)

•Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

15. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Mission Merch JHC dba Quillway Travel

•Email: contact@quillwaytravel.com

•Phone: 541-264-7227

•Website: quillway.com

•Mail:2226 N Coast Highway #1035 Newport, OR 97365

For privacy-specific inquiries, please include “Privacy Policy” in your subject line.